Please allow 5-7 business days for your order to be processed/completed. Processing times are not included in the estimated delivery time at checkout.
- If in need of a rush order, please contact us prior to placing the order at email@example.com.
We currently use flat rate priority shipping; delivery usually takes 1-3 business days (for domestic) depending on delivery location. International orders, please allow 7-10 business days for delivery.
- If you have not received a dispatch/delivery notification within the specified processing time or dispatch date, please notify us by sending an email to firstname.lastname@example.org including your order number.
Item not delivered?
- If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days before contacting us because packages may have been delayed by selected courier service. Once items are dispatched it is the responsibility of the postal service to ensure packages are delivered. Please note that refunds will not be issued for lost packages, however items will be resent if a package cannot be traced.
Customs and Duties Charges
- Almost all shipments crossing international borders (outside the US and Canada) are subject to the assessment of duties and taxes imposed by the importing country's government. Koko D. Swimwear has no control over these charges as they vary between countries. These charges are the customers responsibility.